Seamless Communications Group

Re: Proposed enhancement offering for ongoing telecommunication efforts

Interested parties,
My name is Carl Fitzsimmons, CEO of Seamless Communications Group (SCG). I would like to advise you that SCG has been instrumental in several major Cisco UC Call Manager (CM) and Cisco Unity Connection (CUC) projects for decades. In my capacity as an MSME of Cisco BAT for UC CM & CUC I have developed solutions that significantly reduce errors and time to program phones, user updates and voice mail needs from what once took days virtually to minutes. I cannot understate the robustness of these SCG solutions. While you may hear such claims from others, we have actual well documented results, testimonials and case studies to back ours up.

As you know, telecom efforts are a significant capital improvement with most large implementations spanning years. Our capabilities address these major concerns and translate directly into a significant and immediate reduction in overhead in the very first year of use, which also results in increased customer appreciation. Our naming convention is flexible and readily improves future administrative efforts. In a recent major implementation our tools were brought in to a slow-moving effort. Our case study clearly identifies an immediate reduction of time and significant cost savings were effectively realized. With each additional deployment the savings continue.

We are interested in collaborating with you in your telecom efforts. Typically a team consists of four technical members and you will gain an SCG personnel coupled with that teams full use of our tools. We are confident a collaboration with SCG will prove beneficial in your current and future Cisco UC CM and CUC projects.

Below you will find two testimonials, a case study, a Palm Card, an award and a letter of recognition for your review. I look forward to discussing further and welcome the opportunity to explore collaborative efforts. Please contact me at your earliest convenience.
Best
Best
Carl Fitzsimmons

President - CEO
Seamless Communications Group
Improving UC integration from Customer to Setup
Improving the way Security Responds - Protects - Informs
Federal, NYS and Ohio certified SDVOSB
cfitzsimmons@scgconnect.com
www.scgconnect.com
Office: 585.672.5663 x 8010

Testimonial

Topic: Unified Communications Productivity Tools

Background:
For more than five years Michael Bell has been the lead Design Engineer responsible for Cisco Unified Communications (UC) Call Control for the AO of US Courts NIPT effort. Michael has direct experience using SCG UC Productivity Tool sets. This experience enables him to have the ability to compare and contrast other traditional methods of programming phone devices for UC needs.

Key Issues:
Organize data gathering for team members. Reduced effort programming phone devices. Reduce errors experienced on day one and day two. Enable quicker response capability to changing data.

Customization:
Carl Fitzsimmons customized previously developed software tools and was ready to demonstrate soon after becoming involved in this project.

Analysis of Case
These tools addressed critical business methodologies for CUCM and UNITY and have proven themselves to be substantial time and resource savers. These tools resulted in technical improvements that seamlessly facilitated the conversion of more than 40,000 phone devices in CUCM and identified Unity Connection Voice Mail users in four consecutive years time.

These tools also comprehensively and effectively addressed the needs of various AT&T personnel such as, Project Managers (PM), Design Engineers (DE), Field Engineers (FE) and Programming Engineers (PE) including US Courts Site Administrators (SA). These tools include and not limited to Phone Device Survey (PDS), BAT Tool, MAC XFER, CUCM Up Converter.

Benefit
SCG tools enabled AT&T to go from twelve active teams of four people with four teams in training to six teams of four people with one team in training. The teams involved in this effort were able to maintain 10,000 phone devices per year for four years in a row.

That is the improved productivity and unique differentiator SCGs tools bring to any project and how SCG UC Productivity tools can provide a competitive advantage.

Conclusion
Any medium to large scale Cisco UC effort requiring CUCM or Unity Connection programming would benefit from use of these tools.


Michael Bell Cisco Consulting Professional
CCNP Voice #CSCO11231209

Testimonial

Topic: Unified Communications Productivity Tools

Background:
Lead UCCX Engineer Lesley Roman-Agostini who design all Call Center needs for the US Courts NIPT effort.

Key Issues:
Organize data gathering for team members. Reduce errors experienced on day one and day two. Enable quicker response capability to changing data.

Customization:
Carl Fitzsimmons customized previously developed software tools and was ready to demonstrate very soon after becoming involved in this project.

Analysis of Case
These tools addressed critical business methodologies for CUCM and UNITY and have proven themselves to be substantial time and resource savers. These tools resulted in technical improvements that seamlessly facilitated the conversion of more than 20,000 phone devices in CUCM and Unity Connection Voice Mail users, whether with or without email notifications, in a little over a year’s time.

The tools also comprehensively and effectively addressed the needs of various AT&T personnel such as, Project Managers (PM), Design Engineers (DE), Field Engineers (FE) and Programming Engineers (PE) including US Courts Site Administrators (SA).

Tools include but not limited to SCG Phone Device Survey (PDS), SCG BAT Tool, SCG MAC XFER, SCG CUCM Up Converter.

Benefit
SCG tools enable AT&T to go from twelve active teams of four people with four teams in training to six teams of four people with one team in training. The team involved in this effort was able to maintain 10,000 phone devices per year.
That is the improved productivity our tools bring to any project and how our tools can enable improved profit margin for the Prime Contractor.

Conclusion
Any medium to large scale Cisco UC effort requiring CUCM or Unity Connection programming would benefit from use of these tools


Lesley Roman-Agostini
CCNP Voice #CSCO10511232